Anastasia O’Hare is a seasoned and award-winning Customer Success and Sales professional with over 20 years of experience driving enterprise account management, customer success, and service delivery. Known for her ability to cultivate strong, trust-based relationships with clients, she has consistently achieved impressive retention rates of 98-100%. Anastasia’s expertise includes managing multimillion-dollar portfolios, identifying growth opportunities, and delivering tailored solutions that meet client business objectives. Her career spans roles in leading organizations, where she has excelled in driving customer satisfaction, creating strategic roadmaps, and growing accounts through upselling and cross-selling initiatives. With experience in SaaS, IT, finance, and CRM solutions, she brings a wealth of knowledge in project management, contract negotiation, and consultative sales. Anastasia is also a proven leader, having mentored teams and developed high-impact service strategies that have resulted in long-term client success. Currently working as a contract consultant with Launch & Prosper Consulting Group, she continues to leverage her deep technical acumen and business process review skills to help clients achieve their goals. Her career is highlighted by roles such as Enterprise Customer Success Manager at Centrilogic and Changepoint, where she managed high-value client relationships and was instrumental in attaining renewal rates and upsell success. Anastasia holds a Bachelor of Business Administration from Lakehead University and has completed additional training in sales methodologies and business technologies. In addition to her professional accomplishments, Anastasia is an active leader in her community, serving in various capacities with Lions Club International, where she has been recognized for her leadership and service.